If you are experiencing signs of fever or respiratory illness or your pet has had contact with someone with these signs, please let us know when you schedule an appointment. We will provide you with specific instructions.

For clients who choose to come into the exam room with their pets we ask that you follow the below safety protocols:

• Masks are required when inside the hospital, no exceptions.
• Our spacious lobby and exam rooms allow for social distancing. Please be courteous of other arounds you and our staff.
• If you are experiencing any COVID symptoms during the appointment, we will ask you to return to your car and continue the appointment curbside or reschedule to another day.

For those who prefer to remain outside the hospital, we will happily continue to offer curbside services. Please let our team know if you prefer curbside or in-hospital when booking your appointment.

For curbside services, please call us when you arrive.

A member of our staff will meet you outside to transport your pet inside the building.

At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions. We can also email this information to you. Please allow extra time as these new processes will impact workflow and call volume.

Additional Considerations

Dogs: We will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.

Cats: Cats must be in a secure carrier with NO personal belongings or blankets. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.

Medication Procedures: We are able to accommodate pharmacy refills via curbside pickup. We encourage all medication refills to be a minimum of a two-month supply. We will let you know when your medication can be picked up and ask that you call when you arrive.

Online Pharmacy: You can request your pet’s medication through our online pharmacy and receive it from the convenience of your home. Please order at least 10-14 days before you run out of your pet’s medication. Currently, medication delivery times are slightly delayed (1-2 business days) but are subject to change.

Pets & COVID-19: According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.